RetentionEngine Overview
  • 31 Oct 2021
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RetentionEngine Overview

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    Light
  • PDF

Getting Started_ Welcome graphic.png

What is RetentionEngine?

RetentionEngine is a No-Code Cancel Flow app that helps reduce voluntary subscription churn and then predict future churn. The customer cancel flow consists of four steps:

  1. The Exit Survey
  2. Personalized Treatments
  3. Pause Options
  4. Cancel Confirmation

Here's a quick overview of what RetentionEngine looks like to your customers:

How does it work with my site?

RetentionEngine integrates with your subscription platform (Recurly, ReCharge, Cratejoy, etc.) to manage your cancellations. When your customers request to cancel their account, for example via their customer portal, RetentionEngine's cancel flow is triggered.

Here's a quick overview of the RetentionEngine dashboard:

Is your subscription platform on RetentionEngine?

How do I get started?

Getting started is easy for companies on one of our subscription platform integrations. We can also integrate with custom subscription systems.

Here's what to expect as you set up your RetentionEngine account:

  1. Create Account
  2. Select your Billing Plan: Read more on plans here
  3. Build your RetentionEngine
  4. Customize your RetentionEngine
  5. Installation
Need help setting up?

Check out our Go Live Walkthrough for a step-by-step guide!


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