ReCharge Product Swap Cancel Resolution
  • 21 Oct 2020
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ReCharge Product Swap Cancel Resolution

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This article will explain how to use the Product Swap resolution for ReCharge customers.

Creating Product Swap Cancel Resolution

Screen Shot 2020-08-13 at 12.38.54 PM


After clicking "Add Cancel Resolution", make sure to choose "Swap Product" as the cancel resolution type and fill out the remaining fields.
Screen Shot 2020-08-13 at 12.03.29 PM

Finding Product Variant ID

You'll need to find the Shopify Product Variant ID for the product you want to display to customers.

  1. Log in to your Shopify Account

  2. Click on "Products" and choose a product.
    Screen Shot 2020-08-13 at 12.42.58 PM

  3. After clicking on a specific product, on the product detail page, append ".xml" to the end of the url and press Enter.

  4. Copy the Variant ID (circled in red).
    Screen Shot 2020-08-13 at 12.43.44 PM

  5. Paste the Variant ID in the RetentionEngine field.
    Screen Shot 2020-08-13 at 12.49.07 PM

We won't show this resolution to any customer that is currently on the subscription that you've included as the swap product.

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