FAQ: Gifts

Can a customer claim a gift month after month?

In handling repeat experiences, we want to ensure that customers cannot repeatedly claim the same gift.

When an experience is initiated, we search for the Subscription ID to see if it exists in our log.

If we find a previous experience that resulted in "Saved by gift", then we will not show that specific cancel resolution again. If there are multiple cancel resolutions with the same gift, then another gift cancel resolution could be shown in the future.

If we find a previous experience that resulted in "Saved by gift" and it occurred within two billing cycles, no gift Cancel Resolutions will be shown to the user. This is done to prevent users from claiming a gift every billing cycle.

How do I manage customers claiming gifts?

1. Under the “Settings” tab, you can activate the “Instant Gift Notification”. This allows you to receive an email notification as soon as a gift intermediate is accepted, regardless of your statistics notification period.

2. Under the “Analytics” tab, you can filter by the date and then download the CSV file. You can then sort this by Outcome - “Gift Claimed”.