This page will explain how to add contextual logic to treatments, specific properties that we support, and how to test such logic.
Contextual Logic Overview
We support five customer context properties for all of our integrations.
- Product ID
- Customer Lifetime Revenue
- Number of Orders (Over Customer Lifetime)
- Subscription Price
- Number of Active Subscriptions
Why Contextual Logic?
Some customers are more valuable than others. You may want to offer higher discounts to your most loyal or profitable customers. Hence, you can segment the cancel resolutions based on customer context.
To change your plan, email firstname.lastname@example.org.
Applying Contextual Logic to Treatments
Start by navigating to the builder (Edit tab) within your RetentionEngine. Then go to Mechanics. Click on the treatment, and then check the "Activate With Conditions"
If you want help setting this up or would like other contextual logic included, reach out to us at email@example.com.