Cratejoy Coupons
  • 04 Aug 2020
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Cratejoy Coupons

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Article summary

This article will explain how to create a coupon Cancel Resolution for CrateJoy merchants. Please follow the specific instructions to configure the settings to ensure there are no errors.

We recommend creating specific coupons for the RetentionEngine that are not used elsewhere.
This helps reduce potential errors. For example, if a customer has used a coupon outside of  RetentionEngine,  our app would have no way of knowing this, which means we we might offer them the same coupon. This could result in an error when the customer tries to claim it a second time.  

Step One: Create a coupon in Cratejoy

Heads up -- these are the settings you'll want to prevent close attention to :) 
Please match these settings to prevent errors!
  1. Log into your account at And click on "Coupons".
  2. Create a new coupon.
    • The Basic Information will not be seen by the customer.
    • Under Discounts:
      • You can choose either percentage or flat rate
      • Do NOT select min. order price
      • FREE SHIPPING is optional
    • Under Limitations:
      • Do not change any of the default settings. (We have checks within the RetentionEngine to ensure coupons are not shown to customers multiple times, and they do not stack coupons.)
    • Under Reoccurring: 
      • You can edit these as you please. 
    • Under Subscription Products:
      • Make sure this coupon is applied to EVERY subscription product. The RetentionEngine does not recognize different plans. So, if you restrict this field, then the discount could still be shown to a customer that cannot accept it. It will cause an error and then you will probably have a customer service ticket. 

Step Two: Copy the numeric code in the URL tail

Once your coupon has been created and the options are set correctly, then you will copy the numeric code that is in the tail of the URL address of the coupon. We call this the Coupon ID.

Create Cancel Resolution and Paste Coupon ID 

In RetentionEngine, create a Coupon Cancel Resolution. Paste the Coupon ID from the last step into the Coupon ID field below. After you've filled out the remaining fields for this Cancel Resolution, you're all set! 

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