URL Builder
  • 28 Jan 2021
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URL Builder

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Why Use the URL Builder?

The URL builder lets you generate a unique URL you can send your clients via email, helpdesk, and other customer success communications! This also allows your customers to access the cancellation process without having to login to a customer portal.
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How to use the URL Builder:

  • You will find the RetentionEngine Link Generator under the Advanced tab in your dashboard. You will be redirected to a new window where you will generate your unique link to the cancellation experience for a specific customer.
  • You must fill out the Subscription ID field.
Find the Subscription ID in ReCharge:
  1. Click on "Customers" and choose a specific customer.
  2. Within that customer profile, choose one of their subscriptions and right click on any of the management actions in blue text and click "Copy Link Address"
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  3. After you've copied the link address, open up a browser and paste the link address. The subscription ID is the 8 digit code in the address (circled above).
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  • After you've located the 8 digit Subscription ID, you will paste into the Subscription ID field in the URL builder, copy link to clipboard and send to the desired customer.

Using a Manual Engine?

You will be able to add additional parameters to your URL. The Subscription ID is still required.
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