Uninstall RetentionEngine: ReCharge/Shopify

  • Published on Jan 28, 2021
  • 1 minute(s) read
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Having Issues with RetentionEngine on Your Site?

Follow this guide to quickly uninstall RetentionEngine while we troubleshoot. This way, your customer experience is uninterrupted.

Not on ReCharge/Shopify?

This doc walks through uninstalling the code snippet from a ReCharge/Shopify site. If you use a different subscription management platform, the following articles will show you where you originally placed the Code Snippet:

Cratejoy
Chargebee
Stripe
Bold Subscriptions

Removing the Code Snippet

  • Log into your Shopify admin panel. Once there, you should click on the "Online Store" tab in the left menu.

screen1_edited.png

  • Select "Themes" in the left menu under "Online Store"

  • On your Live Theme, select the "Actions" dropdown and select "Edit Code"
    screen2_edited.png

  • Under "Layout" select the "theme.liquid" section (see screenshot).
    go to theme.liquid section (1).png

  • Scroll to the bottom and select the snippet above the the </body> and the</html> tags (see screenshot). Once you've highlighted the code snippet, delete!
    code snippet paste.png

  • Hit "Save" once you're done!