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    Uninstall RetentionEngine: ReCharge/Shopify
    • 28 Jan 2021
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    Uninstall RetentionEngine: ReCharge/Shopify

    • Updated on 28 Jan 2021
    • 1 Minute to read
    • Contributors
    • Print
    • Dark
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    • PDF
    Article summary

    Having Issues with RetentionEngine on Your Site?

    Follow this guide to quickly uninstall RetentionEngine while we troubleshoot. This way, your customer experience is uninterrupted.

    Not on ReCharge/Shopify?

    This doc walks through uninstalling the code snippet from a ReCharge/Shopify site. If you use a different subscription management platform, the following articles will show you where you originally placed the Code Snippet:

    Cratejoy
    Chargebee
    Stripe
    Bold Subscriptions

    Removing the Code Snippet

    • Log into your Shopify admin panel. Once there, you should click on the "Online Store" tab in the left menu.

    screen1_edited.png

    • Select "Themes" in the left menu under "Online Store"

    • On your Live Theme, select the "Actions" dropdown and select "Edit Code"
      screen2_edited.png

    • Under "Layout" select the "theme.liquid" section (see screenshot).
      go to theme.liquid section (1).png

    • Scroll to the bottom and select the snippet above the the </body> and the</html> tags (see screenshot). Once you've highlighted the code snippet, delete!
      code snippet paste.png

    • Hit "Save" once you're done!

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